- CIO Trends 2013 – a view from the analysts [slideshow]
- Build a Bear: Provide an experience, not just a product
- Forcewest – My Dreamforce presentation – Connect your Customers
- Connect your Customers – my number one Dreamforce takeaway
- What is the best way to drive Chatter adoption in Enterprises?
- Marketing Cloud: the newest opportunity for growth
- QR Codes. Quite Ridiculous
- Never mind the cloud – the real threat for the Channel is content marketing
- Are Social Networks doomed like IM was?
- Chief Funnel Officer – your new addition to the C-Suite
- The Echosign Effect – grass roots app adoption
- Inside Out: A new way of using Salesforce Chatter Customer Groups
- Selling on Facebook: my amazing Mother’s Day experience
- Imagine having the new iPad shipped to you free. Imagine the cloud.
- Farewell Encyclopedia Britannica. Are you putting out of date technology on the shelf?
- The 10 favourite words of successful managers.
- CrossRail and Cloud Contact Centres: A simple analogy
- A Leadership lesson from my children: More pulling and less pushing
- Lines not Dots: A new way of purchasing cloud solutions.
- The Facebook Float: is it because they see a Google+ future?
- Salesforce Implementation Tips and Tricks: My presentation at Forcewest
- The Cloud Vendor’s Dilemma: Feature Enhancement or New Product
- My brain in the Cloud: Evernote and Do.com
- Cloud in Action: Salesforce Chatter Customer Groups
- Hogwarts and the road to creativity!
- Simon Cowell or Cheryl Cole. Why 2012 is the year to get creative!
- Transparent Technology – 5 companies that succeed by hiding away!
- The Lean Document Manifesto – say no to fancy formatting
- PR DR: Don’t wait until a PR disaster strikes – plan now.
- The Salesforce Foundation invites NewVoiceMedia to inspire BizAcademy students.
- NewVoiceMedia launches the first cloud contact centre Trust Site.
- Social Media Success: How Rickshaw Bags amaze customers one bag at a time.
- 6 steps to building a great call plan for your contact centre.
- What can we learn about communication from great drama?
- Dreamforce Diaries: How Burberry brought technology to tailoring
- Data.com hits the UK – and they need your help!
- Salesforce Chatter – a bit like moving up to Big School
- Are your clients answering calls in the same way planes land at an airport?
- What’s wrong with the Blackberry Playbook Ad Campaign?
- Welcome to the Contact Centre – some new metrics
- New Preview Pane Lab in GMail
- Is gamification a buzzword or a valid business strategy?
- Friday Feature: Inbox Zero in 30 Seconds with GMail
- 5 integrations I’d like to see between Salesforce and Google Apps
- 5 tips for an awesome Contact Centre – my guest blog for Bluewolf
- Salesforce.com and NewVoiceMedia – Joint Webinar – 26th July
- The Content Grid – A Must-Have For Content Marketers
- Some thoughts on “Where have all the good Admins gone?”
- Welcome to the Contact Centre – a beginner’s guide.
- What’s the difference between a Cloud Consultant and a Sales Person?
- How can supermarkets help you sell cloud to your clients?
- 11 things I want from a Salesforce.com AppExchange partner
- Salesforce.com and Social Customer Service.
- NewVoiceMedia take on the Three Peaks
- New features for GMail and Google Calendar
- Google Apps for Education – 3 ways Google is improving the learning experience
- IamCharlieCowan nominated in 2010 IT Blog Awards – Please vote!
- Upside Down! Why turning your company hierarchy on its head could be good for business.
- Cars didn’t always look like this! What can Technology learn from Motoring history?
- Microsoft to spend 90% of R&D budget on Cloud – validating the market for Google and Salesforce to dominate.
- The curious case of Microsoft, Google and the Giraffe’s neck.
- An Accountant for life? Are Xero and Kashflow changing the way we use Accountants?
- Charlie Cowan to speak at Websense SpeakUp event – October 19th
- Run your business like you’d organise a wedding – start with your guests first!
- Event Review: Cloudforce 2010 and why it is important for SMB’s
- With three young children we already run a Cloud model at home….
- Cloud in Action: “Have you got to go back to work?”
- If Salesforce is too expensive, you are doing something wrong!
- Cloud in Action: Meeting the Bank Manager
- Google’s Tools for Online Success for SMB’s
- Take Note! Customer Support is not the same as Supporting Customers
- Google, Salesforce, the Data Protection Act and what that means for your business.
- Touch me baby! Why the iPad could be so useful for Small Business.
- 63% of Small Businesses have not heard of Cloud Computing – are you one of them?
- “How does that make you feel?” – When was the last time your business lay on the therapist’s couch?
- How many of your employees could tell me your Business Strategy?
- The Emperor’s New Clothes – Private Cloud is just Virtualised Hosting isn’t it?
- Google Apps – Innovation in Review
- “I’ll see you in Court!” – keeping your Business legal.
- Google Apps – the marmite of Reseller Programmes?
- Chatter – Oooh Aaah, the sexy launch of Salesforce.com’s productivity tool
- Partnerpedia – How “Facebook for Resellers” helps your IT Business be more productive.
- 2010 Microsoft SMB Insight Report – By Service Providers for Service Providers
- It’s time to Spring Clean your IT business! 10 tasks you’ve been avoiding!
- My engineers are better than yours! And I can prove it!
- Book Review – Behind the Cloud, the story of salesforce.com
- Would you buy from your own website? 19 lessons we can learn from Amazon.
- What is important for IT departments in 2010? – Kaseya study
- Book Review: The Big Switch – Rewiring the world, from Edison to Google
- Your vendor training is terrible…and you want to charge me?
- Intelligent SaaS. Is your vendor making things ten times better?
- Why can’t IT Service Providers make money?
